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Methods
Affinity Diagram
Alignment Diagram
Axis Mapping
Be Your Customer
Behavioral Mapping
Bet-Cost-Matrix
Bodystorming
Boundary Shifting
Brainstorming
Camera Journal
Card Sorting
Click Dummy
Cognitive Map
Collaborative Sketching
Collage
Competitive Product Survey
Concept Mapping
Content Design and UI Mapping
Contextual Inquiry
Emotion Map
Empathy Tools
Event Tree Analysis
Extreme User Interview
Fast Finish
Five Whys
Flash It
Flow Analysis
Focus Groups
Imperfect Personas
Jobs to be Done
Letter to Grandma
Mental Models
Method 635
Moodboard
Morphological Charts
MoSCoW Voting
Object Handling Analysis
Observation
Osborn Method
Paper Prototyping
Personal Inventory
Personas
Pinboard Moderation
Predict Next Year's Headline
Problem Framing
Process Mapping
Product Vision Board
Prototyping
Quick and Dirty Prototyping
Random Input
Rapid Ethnography
Remote Moderated Usability Test
Role Playing
Scenario Testing
Scenarios
Semantic Differential
Sinus Milieus
Steep Analysis
Story Cubes
Storyboarding
Surveys and Questionnaires
SWOT Analysis
System Usability Scale
Try It Yourself
Usability Testing
Use Case Modelling
User Interview
UX Thinking
Vision Prototype
Walt Disney Method
DMF on Facebook
DMF on Twitter
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Project phase
Analysis
49
Conception
51
Realization
15
Evaluation
20
Focus
User
42
Ideas
34
Data
18
Topic
Empathy
26
Innovation
27
Communication
26
Market
22
User Group
35
Forecast
21
Process
22
Relation
23
Activities
question
25
testing
13
develop
35
design
15
evaluate
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13
observe
19
combine
25
explain
27
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Project phase
Analysis
49
Conception
51
Realization
15
Evaluation
20
Focus
User
42
Ideas
34
Data
18
Topic
Empathy
26
Innovation
27
Communication
26
Market
22
User Group
35
Forecast
21
Process
22
Relation
23
Activities
question
25
testing
13
develop
35
design
15
evaluate
23
arrange
13
observe
19
combine
25
explain
27
research
27
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All Methods
(70)
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Affinity Diagram
Sort, structure and organize data, information or individual elements according to relationships and contexts.
Alignment Diagram
Visually combining the user side and the business side
Axis Mapping
Arrange terms or information by relation, similarity, and relationship to each other on an XY axis diagram.
Be Your Customer
The manufacturer or company representative actively puts himself in the position of his own customers in order to describe and uncover their actual needs from his point of view.
Behavioral Mapping
Visual documentation of the positions and routes of persons in a defined area, within a certain period of time.
Bet-Cost-Matrix
Technique for evaluating the potential of ideas to generate value in relation to their cost
Bodystorming
Put oneself in the position of someones specific situations with theater or role play to quickly generate ideas or to test developed concepts and products.
Boundary Shifting
Problem boundaries are shifted to find solutions to problems in a broader or another knowledge field.
Brainstorming
By spontaneously expressing ideas without rejecting criticism, a large number of ideas for a given problem are developed and collected.
Camera Journal
Visual documentation of user's personal impressions when using a product to reveal strengths and weaknesses.
Card Sorting
Sort concepts into groups in an early project phase, for example to develop logical and user-friendly navigation or menu structures.
Click Dummy
Less to non-functional preliminary stage of a prototype to test usability at an early stage.
Cognitive Map
Test persons outline from their memory a cognitive map of a room to identify its vulnerabilities in relation to the user movement.
Collaborative Sketching
Generate and expand ideas quickly by simultaneously sketching together.
Collage
Visual representation of complex and abstract topics, for a better understanding of the user.
Competitive Product Survey
Collect, compare and evaluate information about similar (competitor) products and competitors.
Concept Mapping
Create a map of terms (mind map) on which knowledge is visualized and structured.
Content Design and UI Mapping
Gather, manage, publish and “display” content independently on any UI
Contextual Inquiry
On-site survey to investigate the activities and needs of users in daily life through observation and interviewing.
Emotion Map
The Emotion Map classifies basic human needs (or values) to the six most important needdrivers.
Empathy Tools
Needs of users with special physical limitations are simulated through the use of different tools.
Event Tree Analysis
Inductive system-analytical method to determine possible consequences of an occurring error in a system.
Extreme User Interview
Creative input through atypical interviews with people who are very or very unfamiliar with the core problem.
Fast Finish
A pseudo-final project status is defined to develop a presentable result within an artificially shortened period of time.
Five Whys
Ask a person five consecutive questions to recognize their basic attitude and behavior towards a problem or topic.
Flash It
Show someone a design without explanation to get fast unfiltered feedback.
Flow Analysis
Display of individual steps of a process or information flow within a process or system.
Focus Groups
Survey of conscious and unconscious attitudes, expectations and attitudes of customers, users or experts towards products.
Imperfect Personas
Personas (and scenarios) are often too perfect. Not human enough. Be raw and avoid blinding yourself with imperfect personas.
Jobs to be Done
People hire a product to get a job done. JTBD uncovers relevant jobs.
Letter to Grandma
Description of the task or the project goal to find out the essence in a nutshell.
Mental Models
Get acquainted with behaviors and customer needs through interviews and use a diagram to show all the steps people take to reach a goal or complete a task.
Method 635
Brainwriting technique for generating new unusual ideas and / or their systematic further development in a group
Moodboard
Visual composition of images and materials to communicate a general impression of an atmosphere, user worlds, moods and visual qualities.
Morphological Charts
Recombine alternative components of a product in a visual representation
MoSCoW Voting
Quickly making decisions and prioritizing a large amount of topics without getting lost in details
Object Handling Analysis
Observe and document how a person uses an object or program to detect potential weaknesses.
Observation
Systematic gathering of objectively perceptible facts at the time of their occurrence, for example to detect usability problems.
Osborn Method
Analyze an existing product or process using a predefined questionnaire to develop new perspectives and solutions.
Paper Prototyping
Quickly visualize basic concepts at an early stage and test them for possible usability problems.
Personal Inventory
Documenting the position and nature of personal belongings in the familiar environment of a person (or group of persons) in order to better understand them.
Personas
Modeling the different representative users (user groups) in the form of prototypical fictitious personalities for the requirement-oriented development of a product or an applicati
Pinboard Moderation
Development, collection, visualization, organization and evaluation of ideas in a team.
Predict Next Year's Headline
In an early phase of the project, find out where the client sees himself with his company in the future and which product features can then be relevant.
Problem Framing
Problem framing is a tool to align stakeholders and develop accurate design solutions and therefore helps to understand the problem per se.
Process Mapping
Mapping a process with all participants and process steps.
Product Vision Board
Describe, visualise, and validate your product vision and your product strategy
Prototyping
Create an interactive and (partially) functional digital design dummy of an application to identify problems early and respond to user needs.
Quick and Dirty Prototyping
Available materials are used to illustrate shapes or interactions very quickly
Random Input
By combining words that are not related at first glance, new ideas or solutions to problems are generated.
Rapid Ethnography
Quick collection of ethnographic data to analyze user needs.
Remote Moderated Usability Test
Quick and cheap method for usability testing which delivers good information about usage and user behavior
Role Playing
To bring about a change of perspective through a role play, in order to look at topic- or problem-related questions from a different angle.
Scenario Testing
Test the reactions to a described or visualized idea on test persons.
Scenarios
Presenting, communicating and testing the core of an idea within the potential context of use with a comprehensible story.
Semantic Differential
A survey tool to gather the emotional user acceptance of specific products, circumstances or plans.
Sinus Milieus
Sinus milieus are target groups that really exist. It is a model that groups people according to their views of life and ways of life.
Steep Analysis
A strategy tool to map and assess the dependencies of different factors and their consequences within a company or system.
Story Cubes
Haptic and open-ended idea generation using illustrated or labeled cubes to explore relationships and develop ideas.
Storyboarding
Support of a conceptual design, through sketchy graphical representation and description.
Surveys and Questionnaires
Ask specific questions to ask for information about products, behavior and trends from the user.
SWOT Analysis
Situation analysis tool to derive appropriate strategic solution alternatives to achieve the goals.
System Usability Scale
The questionnaire is a “quick and dirty” option to measure usability.
Try It Yourself
A designed product or project draft is used in everyday life and tested on oneself to check for possible sources of error.
Usability Testing
Empirical evaluation to check the usability of a software or hardware with the potential users.
Use Case Modelling
Specify the functional requirements and objectives for the development of an application.
User Interview
In a personal interview, find out the behavior, problems and wishes of users.
UX Thinking
A process model that supports an agile and human-centered approach for planning and executing digital development projects with interdisciplinary teams.
Vision Prototype
Linear or interactive sequence of screens or mockups to enthuse customers or potential decision makers for a solution.
Walt Disney Method
On the basis of a role play, several people look at and discuss a situation from three different perspectives (roles).
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