Process Mapping

Mapping a process with all participants and process steps.

First, the process needs to be captured as a whole. How are things being done at the moment? A detailed description of all activities, information, actions, objects, participants, and interactions that are involved in the process of being displayed will be given. The individual core activities are recorded. In the next step, the factors influencing the process are added. Depending on the objectives, the processes are presented in different detail, from a rough overview to individual procedural instructions and rules for decisions and control. The visualization is either represented by a graphics software, but can also be painted by the staff on a wide banner on the wall. 

Vector based graphics software or paper

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